Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Here, we address common inquiries about booking, services, policies, vehicles, and more. Find the answers you need to make informed decisions. If you have any more questions or need personalized assistance, don’t hesitate to contact us today for help!
What types of buses do you offer for charter rentals?
We offer a range of buses including standard charter buses, luxury coaches, and shuttle buses to accommodate various group sizes and needs.
How do I book a charter bus with Orlando Charter Bus Services?
You can book a charter bus by filling out our online reservation form, calling our customer service team, or emailing us for a quote.
What is included in the cost of renting a charter bus?
The cost typically includes vehicle rental, driver services, and basic amenities. Additional costs may apply for extra features or extended usage.
Can I choose the type of bus for my event?
Yes, you can choose the type of bus based on your event’s size and requirements. We offer options ranging from standard to luxury buses.
How far in advance should I book my charter bus?
We recommend booking at least 2-3 months in advance, especially for peak travel times or large events.
Are your buses equipped with WiFi?
Many of our buses come equipped with WiFi. Please inquire at the time of booking to ensure availability for your chosen vehicle.
What is your cancellation policy?
Our cancellation policy varies based on the booking. Please refer to your booking agreement or contact us for detailed information.
Do you provide transportation for special events?
Yes, we provide transportation for various special events including weddings, corporate events, and sports team travel.
Is there a minimum rental time for your buses?
Yes, we typically require a minimum rental period. The specific time depends on the type of bus and the nature of your event.
Can I make changes to my booking after it's been confirmed?
Yes, changes can be made based on availability and with proper notice. Please contact us as soon as possible to request modifications.
Are there any additional fees for long-distance travel?
Additional fees may apply for long-distance trips or extended travel times. These fees are usually detailed in your booking agreement.
What safety measures are in place for your buses?
Our buses are equipped with advanced safety features including GPS tracking, safety cameras, and regular maintenance checks to ensure a safe journey.
Can I customize the amenities on the bus?
Yes, we offer various customization options including additional amenities like premium seating, extra luggage space, and on-board refreshments.
Do you offer 24/7 customer support?
Yes, our customer support team is available 24/7 to assist with any questions or issues that may arise before, during, or after your trip.
Are there any restrictions on what can be brought on the bus?
Certain items may be restricted for safety and comfort reasons. Please consult with us prior to your trip to understand any specific restrictions.
Can your buses accommodate passengers with disabilities?
Yes, we offer buses equipped with accessibility features to accommodate passengers with disabilities. Please inform us of any special requirements when booking.
What happens if our bus breaks down during the trip?
In the unlikely event of a breakdown, we have a protocol in place for prompt assistance, including dispatching a replacement bus if necessary.
Do you offer any loyalty or discount programs?
We offer various discounts and loyalty programs. Contact us or check our website for current promotions and offers to save on future rentals.
Reach Out to Us
For more information, please send us an email or call us. Our team is here to help with all your charter bus needs. Visit our website to chat live with a representative or fill out our contact form today!
